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Care & Considerations

Have a question? Here are the answers to some of our customers’ most common queries.

Setting a Base

The quality of work put into establishing a solid foundation is vital to the overall performance of your landscape design.

When properly constructed, a solid base foundation helps prevent paver settling, shifting, and water accumulation. Use of edge restraints and jointing sand is recommended as best practice by CMHA (Concrete Masonry and Hardscapes Association). When choosing and installing jointing sand, please ensure to follow the directions given by the manufacturer. To find out more about base preparation and installation practices, visit www.masonryandhardscapes.org.

Colour Distribution

When installing precast concrete products, we recommend you select a mix of materials from several different bundles to ensure a balanced distribution of surface colour textures and colour mixtures.

Always verify colours and products chosen for your concrete landscape project with your contractor or landscape designer prior to installation. Physical or printed colour samples are only representations of the chosen product. If you notice a discrepancy contact us or your supplier before continuing with your project. Full installation is understood as your acceptance of the product’s condition and colour.

Concrete Care

Maintaining the surface of your concrete pavers is essential to their aesthetic. Sealing your concrete pavers can enhance the colour, but it’s optional as our pavers are just as durable with or without the addition of sealants. If you plan on sealing your concrete products, always follow the manufacturer’s instructions for
proper application.

Unfortunately, even materials as durable as concrete can scratch, chip, or stain if handled incorrectly. When compacting our pavers, ensure that a rubber membrane is added to protect textured surfaces from potential damage. Use a rubber blade when removing snow from the surface of our pavers to prevent surface scratching and damage. Best Way Stone is not responsible for the damage left by the misuse of compaction or snow removal equipment.

Efflorescence

Efflorescence is that white, powdery substance that appears on the surface of concrete and it’s a naturally occurring process. Efflorescence does not affect the structural integrity or strength of the product and will usually wear off over time – although special cleaners can be used to speed up its removal. For more information visit www.masonryandhardscapes.org.

Choosing a Contractor

Although not required, hiring a qualified contractor makes installing stone a much more efficient and less stressful experience. When hiring a qualified professional we recommend they follow industry standard guidelines.

When hiring a contractor, we recommend collecting project references and samples of previous work. Make sure they offer a comprehensive warranty, and have all the required insurance and licenses. Any contractor will understand the industry standards for installing stone – you can download a copy to these guidelines by visiting www.masonryandhardscapes.org.

Where to Find Our Products

Best Way Stone has an extensive network of dealers throughout Ontario, Quebec, and North-East Michigan. Visit our Dealer Locator to find a dealer near you.